Refund Policy and Returns

  1. Unless provided for under these Terms or as otherwise agreed by Mogo, no cancellations or changes to Orders will be accepted, and Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it.
  2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
  3. Mogo will process any refunds within a reasonable time of agreeing to do so.

If an original payment was made:

  1. on a credit card, refunds will be processed on the same card as the original payment was made.
  2. via bank transfer or paypal: refunds will be processed to the same account as the original payment was made first. or refunded to the email address or account entered on the Paypal website at the time you placed your order.